How are your lists compiled?
The Senior Source partners with some of the largest compilers of data in the US. We have access to over 60,000 different databases. There are numerous sources for data depending on what type of list is needed by our clients, based on their offer or demographics. Our compilers and list owners compile their data from self-reported data, proprietary data, or public record information. These sources range from: business yellow pages, telephone directories, public records, corporate & executive registers, postal records, surveys, census data, self reported, warranty card registration, subscriptions, opt-in email responses, government records, mail and telephone inquirers, voter registration, and telemarketing efforts.
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What are the different geography selections that I can use to select my list?
You may use any of the following geography selects to create your list:
State, county, city, zip code, zip code radius, SCF, carrier route, metropolitan area ( MSA), telephone area code & prefix, census tract and block groups.
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How often do you update your database?
Most major compilers update their data on either a monthly or quarterly basis. Each list may vary based on list type or compiler. You can be sure that The Senior Source will always get you the most updated lists on the market. See our deliverability guarantee.
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What is the pricing for each list?
The pricing for each list will vary depending on the type of list is being used and what information is being output. Each price is quoted in cost per thousand plus any select charges.
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How often can I use the data?
There are two forms of list usage, one time use and unlimited usage for 1 year. With one time use you are allowed use of the list one time (this is mostly applied to orders for labels) for an additional cost a list may be rented for multiple uses for one year. All compiled lists are seeded with decoy names that will track the usage of the list. If you purchase a list for one time use and would like reuse the list you may do so for a “reuse” charge if approved by the list owner.
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What is your return or exchange policy?
List orders are not subject to returns or exchanges. Orders that are cancelled after shipping will be charged at 50% of the order amount plus any applicable shipping charges.
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What is your deliverability guarantee?
Each compiler has their own deliverability guarantee that they maintain. This guarantee is honored and passed onto the customer. We guarantee each mailing list to be 95% deliverable. If you have purchased a mailing list or mailing labels, The Senior Source offers to refund five cents on any undelivered mail piece over 5%, and 30 cents per mail piece for any undeliverable over 15% and is subject to an absolute limit equivalent to the amount paid by you to The Senior Source under the invoice. To qualify for a refund the original mailing must take place within 30 days of receiving the list from The Senior Source. Also, to receive the credit for undeliverables, all mailing pieces, stamped undelivered or undeliverable by the U.S. Post Office, must be returned to The Senior Source within 60 days of the date that the list or labels were received by you. All rebates that are granted will be returned in the form of a credit on a future order. No monetary refund will be offered. The Guarantee does not apply to duplicate copies of original sets of labels, magnetic tape reuse or telephone numbers.
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How do I order my list?
Ordering your list is very simple. You can order your list by faxing in an order to 1-845-362-6433, email (sales@seniorsourcelist.com) or by calling your Senior Source representative at 1-800-882-9930.
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What is the turnaround time from placing my order to receiving it?
At The Senior Source we understand that time is a valuable asset; that’s why we make it our business to save you as much time as possible. It’s our goal to always have the data back to you within 24 hours of ordering your product from us.
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What are the minimum order amounts that I must meet?
There is a minimum order with each list that is either set by volume amount or dollar amount. Please inquire with your representative for each specific minimum.
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Do you offer a volume and frequency discounts?
Volume and frequency discounts are available to all customers. Please inquire with your sales representative if you are going to be purchasing in high volume or frequent time frame.
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How can I pay for my list?
We accept Visa, MasterCard, Discover, American Express, Wire Transfer, Money Order and check by fax. If you would prefer to mail your payment in please be aware that your product will not be shipped until payment has been received and cleared. Checks may be mailed to the following address:
The Senior Source
978 Route 45 Suite L2
Pomona, NY 10970
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How will my list be arranged when I receive them?
Most lists are arranged in zip code order unless specified otherwise.
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How can I receive my data?
Please see below the different media available in which to receive your data.
- Electronically: by email with a zip file with your data included. The list can be delivered to you in either excel format, or an ASCII comma delimited text file. This is the quickest route to receive your data.
- CD-ROM: Have the ability to access your data at anytime from your desktop and print your data in any format necessary.
- Magnetic Tape: A 9 track, 1600 or 6250 bit-per-inch reel-to-reel tape; this format is widely used by letter shops and data houses for data transfers, mail merges/purges, and file suppression.
- Cheshire Labels: The lettershop standard – cheshire labels may only be affixed by machine.
- Pressure Sensitive Labels: The best label for small mail runs or in-house mailings, P/S labels can either be hand or machine fixed.
- 3×5 Sales Leads Cards: Perfect for your telemarketing team to use to keep track of calls and valuable call information.
- Index Cards: Use these cards for distribution of leads/prospects to sales offices or to dealers for telephone sales.
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Do you offer credit to qualified customers?
Yes. As a professional courtesy we offer “Net 30 Terms” to qualified customers. In order to apply for a credit account, the following is necessary:
- Customer must have a history of prepayment (at least 3 pre paid orders).
- Completed Credit Application (A pre-printed customer credit application is acceptable: however it must be accompanied with a signed Senior Source credit application.
- At least 4 trade references
Upon receipt of the above The Senior Source will review the application. Credit conditions will be granted based on a review of the business relationship, number of orders placed, size of orders, your bank and trade references as well as information received from one or more business credit sources. We will consider all of the factors and you will be notified in writing if your application has been approved or declined. Please allow at least 3 business days for this process.
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Do you offer commissions to Recognized Brokers and Agencies?
Recognized List Brokers & Agencies can receive commission on most lists. Please inquire with your representative for percentages.
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Do you require a sample mail piece or telemarketing script to be able to purchase a list?
Some compilers will require a sample mail piece or telemarketing script when purchasing a list. The requirements will vary from compiler to complier and list to list. All requirements of the compilers are strictly adhered to by The Senior Source. If the required information is not provided we will not be able to provide the list.
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What is a net name arrangement?
A net name arrangement is an agreement between the mailer and the list manager to guarantee a certain percentage of names delivered will be billed. This comes in very helpful for example when purchasing multiple list from different companies that need to be merged together to remove any duplicates. The mailer agrees to pay for a certain percentage of names at full price and the names that are not used due to duplication are only paid for by a minimal run charge.
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Can I order a portion of a list or do I have to purchase all the names that are available?
You may purchase a portion of a list by selecting a portion called an nth. When you purchase a set of records by nth, the records are marked so that you may come back at a later date and purchase the remainder of the unused records if you choose.
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Is there a cost to reproduce a file that I have already received?
There will be a charge of 50% of the original amount plus any shipping charges that would apply to duplicate the file you have already received.
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How do I get my name removed from a mailing list?
If your name appeared on a list that was given to you by us and you would like to be removed from the mailing list, please give us your name and information and we will forward it to the compiler of the list to be removed. You may also contact the DMA (Direct Mail Association) www.the-dma.org to have your name removed as well. Call 212-768-7277 or mail them at
Direct Marketing Association
1120 Avenue of the Americas
New York, NY 10036-6700
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Are your list scrubbed against the Do Not Call Registry?
All lists that are provided to you from The Senior Source that include consumer phone numbers must be scrubbed against the Do Not Call Registry. A valid SAN (Subscription Account Number) must be provided to The Senior Source prior to ordering to have list scrubbed against the Do Not Call Registry. For more information on a Subscription Account Number please visit www.telemarketing.donotcall.gov.
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What is the difference between a compiled list and a response list?
Compiled List:These are list of people or business that are built from published, public sources such as yellow pages and phone books. These lists are the best source for reaching large groups of people or business. The trade off of compiled list is response rate. This is normally lower than a response list; however, the price of the list is normally lower than a response list.
Response List: These are list of people that are proven direct mail buyers, responders, and subscribers. These names have been pulled from an actual response from the consumer that have been gathered from magazine subscription, shoppers of certain stores or companies, buyers of certain products, attendees of seminars etc. These lists tend to have better response rates than their compiled counterparts, but are more expensive.
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